Frequently Asked Questions



Is delivery free delivery regardless of where I live?

How is the firewood delivered?

Do you provide a stacking service?

How long do I have to wait for delivery?

Do I have to be at home during delivery?

Can I cancel my order?

Can I give you special instructions regarding my order?


What moisture content are your logs?

What size are your logs?

I’m not sure which logs to order, can you help?


What payment methods are there?

If I pay online will my transaction be secure?

My credit card has not been accepted, how do I order?

I've placed an order but not had a confirmation email - why?


I’ve got a discount code, where do I use it?